At Marrakechblm, your satisfaction is our priority. All our beauty products are handmade with natural ingredients and inspired by authentic Moroccan traditions.
If you are not fully satisfied with your purchase, we are here to help.

Returns
Eligibility

You may request a return if:

The product arrived damaged, defective, or incorrect.

The product has not been used, opened, or altered.

Return Window

You must contact us within 7 days of receiving your order to request a return.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

Opened or used skincare products

Products not in their original packaging

Any item returned after the 7-day window

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

A refund will be processed within 5 to 7 business days.

Refunds are issued through the original method of payment.

If rejected:

We will return the product to you if it doesn’t meet the return conditions.

Damaged, Defective, or Wrong Items

If you receive an item that is damaged, leaking, broken, or not what you ordered, please contact us within 48 hours of delivery.
We will replace the product or issue a full refund at no cost to you.

Cancellations

Orders can be cancelled within 2 hours of purchase.
After this period, the order may already be processed and cannot be cancelled.

How to Request a Return or Refund

Please contact our support team with:

Your order number

A photo of the product (if damaged)

A brief description of the issue

📩 Email: contact@marrakechblm.com

📩 Support: support@marrakechblm.com