Returns & Refunds Policy

At Marrakech BLM, we take great care in crafting high-quality natural products. If something isn’t right with your order, we’re here to help.

1. Return Eligibility

Due to the nature of personal care and cosmetic products, we do not accept returns on used or opened items for hygiene and safety reasons.

However, we will gladly accept returns or offer a refund/replacement in the following cases:

  • The product was damaged during shipping

  • You received the wrong item

  • Your order was incomplete or defective

To be eligible for a return or refund, please contact us within 3 days of receiving your order.

2. How to Request a Return or Refund

To start the process, email us at support@marrakechblm.com with:

  • Your full name and order number

  • A clear description of the issue

  • Photos (if applicable, such as damage or wrong item)

Our team will review your request and respond within 2 business days.

3. Refunds

If your request is approved, your refund will be processed to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

4. Replacements

If you received a damaged or incorrect item, we will send a replacement at no extra cost. You do not need to return the damaged product unless specifically requested.

5. Shipping Costs

Return shipping costs (if required) are the responsibility of the customer, unless the return is due to our error (wrong or defective item).

6. Contact Us

If you have any questions about returns or refunds, please don’t hesitate to reach out:

We’re committed to making sure you’re satisfied with your experience at Marrakech BLM.
Shopping Cart